Shipping policy

Thank you for shopping with Build The Business. We strive to get your gear to you as quickly and reliably as possible.

1. Shipping Rates & Delivery

We offer straightforward shipping options to get your order to your door.

  • Standard Shipping: FREE on all orders over $99.

  • Orders under $99: A simple flat rate of $10 applies.

  • Expedited Shipping: In a rush? You can upgrade your shipping speed at checkout. Rates are calculated in real-time based on your location and the carrier's current pricing.

2. Processing & Transit Times

We know you're excited to receive your order! Here is what to expect:

  • Processing: All orders are processed within 1–2 business days. (Note: We do not ship on weekends or holidays).

  • Transit: Once your package leaves our warehouse, it will typically arrive within 1–4 business days.

  • Total Time: Most customers receive their items within 3–6 business days from the moment the order is placed.

Note: During high-volume seasons (like the holidays) or extreme weather events, transit times may be slightly extended. We appreciate your patience!

3. Tracking Your Order

The moment your order is packed and ready for the carrier, we will send you a Shipping Confirmation email. This will include your tracking number so you can follow your package's journey in real-time. Please allow up to 24 hours for the tracking link to activate.

4. Shipping Destinations

Currently, we only ship to Canada.

5. Address Accuracy

Please double-check your shipping address at checkout! We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email us immediately at Merch@buildthebusiness.com. If the order has not yet been processed, we will do our best to update it for you.

6. Lost or Damaged Packages

If your tracking information shows that your package was delivered but you haven't received it, please check with neighbors or your local post office first. If it is still missing or arrives damaged, please reach out to us within 48 hours of the delivery date at Merch@buildthebusiness.com so we can help you file a claim and find a solution.