Return and Exchange Policy

Last Updated: April 1st, 2026

Returns & Exchanges

We want you to love your purchase. If you’re not feeling it, you can return your item.

The Basics

  • 14-Day Returns: You have 14 days from the shipping date to send your item back for a refund.

  • 30-Day Exchanges: If you need a different size or style, you have 30 days from the shipping date to swap it out.

  • Condition: To be eligible, items must be in the same condition you received them—unworn, unused, with original tags and packaging.

How to Start a Return

To get the ball rolling, reach out to us at Merch@buildthebusiness.com. If your return is accepted, we’ll send you a return shipping label and clear instructions on where to send your package.

Note: Please don't send items back without reaching out first—we won't be able to accept them!

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If something is defective, damaged, or just plain wrong, contact us immediately so we can evaluate the issue and make it right for you.

Exceptions

We cannot accept returns on sale items or gift cards.

The Quickest Way to Exchange

The fastest way to get your new item is to return the original for a refund. Once that’s approved, go ahead and make a separate purchase for the new item. This ensures you get exactly what you want before it sells out!

Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If it is, you’ll be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since approval and you haven't seen your refund, please check in with us at Merch@buildthebusiness.com.